Telephony
refers to the transmission of voice, fax and other information by
using electronic means. Telephony equipment includes landline
telephones, fax machines, computers, handheld devices such as mobile
phones, laptops, tablets and others. In enterprise telephony,
communication is accomplished over the intercom systems, internet
protocol (IP) and others. Currently, with increasing sizes and areas
of businesses across the world, communication amongst the colleagues
becomes a crucial issue for the organizations. Enterprise telephony
communication is used to provide a smooth flow of communication and a
socialized environment among the colleagues in an organization.
Telephony is used by various enterprises such as banks, financial
institutions, manufacturing sector, education organizations and
others to enhance the communication among the people for smooth
workflow. Enterprise telephony facilitates real-time communication
which enables the employees to make quick decisions.
Government
and healthcare sectors are the major consumers of the enterprise
telephony solutions. In government sector, enterprise telephony is
used to provide a common platform for communication between various
departments in the government offices. In healthcare sector,
efficient enterprise telephony plays an important role as it helps to
make quick decisions. Furthermore, enterprise telephony is also used
in educational institutes, transportation, banks, and other
organizations as it helps to reduce costs of communication within the
organization. Banks and financial institutions implement enterprise
telephony to facilitate communication of their employees among
various departments and branch offices. In education sector,
enterprise telephony is used to establish communication in the
organizations such as colleges, universities and other institutions.
Moreover, it enhances the productivity of the organization due to
reduced efforts for communication.
The
enterprise telephony market can be segmented on the basis of
technology, end-user and geographic regions. The enterprise telephony
market can be further sub-segmented based on technology as IP private
branch exchange (PBX), PBX, key telephone system (KTS) and wireless
private branch exchange (WPBX). IP PBX is a system that is used for
instant messaging, audio and video communication through the IP
networks. PBX is telephone exchange system that provides
communication between large numbers of telephones in the
organization. A KTS is equipped with several keys to directly select
incoming and outgoing lines using the intercom without any special
operator. WPBX is a telephones system that uses cordless phones for
communication. The end-users of the enterprise telephony market
include banks, financial services and insurance (BFSI) sector, retail
industry, government organizations and others. Furthermore, the
market can be geographically segmented based on regions as North
America, Europe, Asia Pacific and Rest of the World (RoW).
Rising
urge for adoption of unified communication solutions is one of the
most important factors driving the growth of enterprise telephony
market. Additionally, increasing investment of the organizations such
as hotels in enterprise telephony is another factor driving the
market. Sectors such as BFSI, transportation, information technology
(IT), retail and other business services are expected to pose
significant demand for enterprise telephony in near future.
Additionally, small and medium size businesses (SMB) are increasingly
shifting towards enterprise telephony for enhancement of
communication in their organizations. Moreover, introduction of
advanced technology for communication such as voice over internet
protocol (VoIP) is expected to significantly contribute to the growth
of enterprise telephony market. However, intense competition and
improper standards for the solutions are major factor hampering the
market growth. Security of data and network infrastructure is another
challenge faced by the vendors in the enterprise telephony market.
Some
of the key players in enterprise telephony market include Cisco
Systems Inc., NEC Corporation, Alcatel-Lucent, Microsoft Corporation,
IBM Corporation, Microsoft Corporation and others.
Enquiry
Before Buying :-
http://www.transparencymarketresearch.com/sample/sample.php?flag=B&rep_id=3617
Browse
Market Research Blogs:http://researchreportsindustry.wordpress.com/
No comments:
Post a Comment