The
telecom sector is currently witnessing a rapid rise in competition
among the telecom operators which in turn is affecting its
profitability and growth. Decline in average revenue per unit is also
impacting the telecom industry. Telecom operators are under constant
pressure to manage their capital expenditures in network deployment
to reduce their operating costs. IT service providers help telecom
operators achieve these goals. Thus, the market has currently
observed telecom operators outsourcing value-added services
comprising content services, next generation communication services
and commerce services to IT service providers. This helps telecom
operators to curb their operating expenses. Outsourcing will
facilitate the telecom operators to dedicate more efforts towards
revenue generating activities, such as customer acquisition. Thus
outsourcing is a very crucial development without which the telecom
operators would lose revenue in both; marginalization of bearer
services (voice and data) and other Value Added Services (VAS).
Telecom IT services offered by IT service providers to telecom
operators enables the operators to function their business more
competently. IT services facilitates telecom operators to deliver the
telecom services efficiently and effectively. Moreover, IT services
enable operators to understand customer expectations and thus reduce
customer churn by enhancing customer service. Increasing need to
remain competent and rising financial pressures faced by the telecom
operators are the factors driving the telecom IT services market.
Telecom
IT services market offers a wide variety of solutions such as
customer relationship management, mobile commerce, enterprise
mobility, network management, supply chain management, operations
support system and business support systems.
Moreover,
the operator portfolio is getting complex mainly due to mergers and
acquisitions in the industry. For instance, the takeover of Mobilink
Telecom by Broadcom and Bellsouth by AT&T Inc. Integration of the
new infrastructure with the exiting operating infrastructure is a
challenge to the industry. The telecom operators lack the proficiency
required to integrate complex operating infrastructure. Thus to
reduce this degree of complexity pertaining to issues related with
integrating network and services, telecom operators partners with IT
service providers. Increasing cost pressure, decreasing profits and
extensive competitive rivalry are some of the factors that have
compelled telecom operators to reach to the IT service providers to
optimize their business processes.
High
capital expenditure needed for IT services and constantly changing
government regulations are inhibiting the growth of this market.
These factors have resulted in a reduced investment in this market
and have proved to be a major hindrance affecting its development.
Top players such as Huawei Technologies Co. Ltd. and IBM Corporation
dominate the global Telecom IT services market. This dominance is
threatened by emerging technologies such as Software Defined Networks
(SDN) and Network Function Virtualization (NFV). Features such as
flexibility, virtualization, network automation and orchestration
associated with these technologies are expected to create potential
opportunities for the telecom IT services market in near future.
Some
of the major players in the telecom IT services market are Accenture
Plc., Amdocs Limited, Alcatel-Lucent S.A., Capgemini S.A., Cognizant
Technology Solutions, Telefonaktiebolaget L. M. Ericsson,
Hewlett-Packard Company, Huawei Technologies Co. Ltd., IBM
Corporation and Oracle Corporation.
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